Not happy with your purchase? You can return your item by following the below instructions.
*Gagliardi will not accept any return on the below categories: shoes, small accessories, underwear, socks and swimwear as returns.
- You have 1 month from the date of purchase to return your item/s.
- Online orders cannot be returned to any of our stores.
- Gagliardi reserves the right to decline exchanges/refunds if an item is not received in good condition.
- Gagliardi will Exchange any items received in a damaged condition free of charge.
- Gagliardi will Not accept any request for Refunds due to colour issues. *unless a clear difference in colour is shown.
- Gagliardi must accept the return request before the customer dispatches their return.
The Gagliardi customer is our best asset. Nothing gives us more pleasure than your valuable feedback to keep on striving towards excellence.
In order to be eligible for a free return – please keep us updated with the estimated cost of the return prior to paying for the return. Once a return has been approved, we require proof of payment. We will then issue a refund for the return cost within 5 working days.
Since customs procedures require an attached invoice with every parcel from a Non-EU country, it is of utmost importance that prior to sending the parcel, you contact us for a new invoice which will then be sent via email once the online returns form has been filled out. Kindly contact us via the contact form, firstname.lastname@example.orgemail@example.com or via Live chat so that we may action this right away.
The new invoice, which declares the garment at an 80% less value due to its non-resellable status is to be printed and attached with the parcel at your local post office.