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RETURNS

Not happy with your purchase?

You can return your item/s and receive a refund by following the below instructions.

SUBMIT

RETURNS FORM

AWAIT CONFIRMATION

FROM OUR TEAM

RETURNS

Not happy with your purchase? You can return your item/s and receive a refund by following the below instructions.

SUBMIT RETURNS FORM

AWAIT CONFIRMATION FROM OUR TEAM

SUBMITTING RETURNS FORM

Fill out the online returns form specifying which items you want to return and the reason why you wish to return the item/s. Please confirm with our terms and conditions whether your items are eligible for a return. Please wait for our confirmation email before you proceed to the next step.

AWAITING CONFIRMATION

Once you fill in a returns form, a member from our customer support team will contact you to approve your return.

Delivery costs for the return of merchandise will be entirely at your expense.

RETURNS POLICY

 

  • You have 15 days from receipt of order to request a return for refund.

  • The products must be in new condition, with attached tags and labels, and in their original packaging. A refund will not be issued if the products do not meet these conditions.

  • Any items which are originally received damaged need to be highlighted within 3 days from receipt and Gagliardi will exchange these free of charge. Any request for refunds due to colour issues will not be accepted *unless a clear difference in colour is shown.

  • The refund will be processed within 5-10 working days of receipt of the return. Please note that the refund processing times depend on your card issuer and are beyond our control.

  • Gagliardi will not accept any return on the following categories: masks, accessories, underwear, gift cards and socks.

  • Returns cannot be processed in any of our brick-and-mortar stores.

  • Gagliardi must accept the return request prior to the customer dispatching the return. Anything sent without prior notification will not be refunded.

  • Shipping costs are non-refundable.

COURIER RETURN

 

Send an email to reply@gagliardi.eu to initiate the returns process.

 

You will be responsible for paying for your own shipping costs for returning your item to the following address: A11 Industrial Estate, Marsa, MRS 3000, Malta. Please note that both shipping and any customs costs are your responsibility. Use a tracked or insured shipping service, as we disclaim any responsibility for the arrival of the items at our warehouses.

 

We reserve the right to reject returns during special promotions/discounts.

 

EXCHANGES

 

Sadly, we are unable to offer direct exchanges due to the logistics of our current fulfilment. Please return your order for a refund. Once the return is accepted make a separate order for the new item.