F.A.Q.’s

Do I need to create an account to make an order?

Creating an account is not necessary and you can check out as a guest without having to register.

However, creating a Gagliardi account has many benefits such as:

  • Track your orders and review past purchases
  • Request returns or exchanges
  • Save your address and card details for faster shopping
  • Save your personal measurements and sizes

I have forgotten my username or password, now what?

You can easily reset your username or password by clicking here. If the problem with login persists please contact our customer support team on orders@gagliardi.eu

What are the payment methods Gagliardi accepts?

We accept Visa, MasterCard, American Express and PayPal for all countries.

In addition, we offer various local payment methods in many countries.

Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

Can online gift vouchers be used in stores?

Please note that our online gift vouchers are only valid online and cannot be redeemed in stores. The same applies for vouchers bought in stores, which cannot be redeemed online.

Can I return items bought online in stores?

Items bought online can only be returned in stores.

Why can’t I find an item from a Gagliardi store on the website?

If you cannot locate an item on our website, it might be sold out or has not been launched on the website yet. We update our stock regularly, so we suggest you keep on checking regularly. Alternatively, you can contact our customer support team on orders@gagliardi.eu and we will advise the best way forward.

Can I cancel or change an order?

Yes, this is possible. There is no need to place a new order if you want to change your order. If you want to cancel or change your order send us an email on orders@gagliardi.eu before order is dispatched and we will make the necessary amendments.

Is shopping online with Gagliardi secure?

Gagliardi always ensures that your transactions are safe and secure via https payment connections.

Do we deliver to Post Office Boxes?

Please note that both our standard post and our courier service do not deliver to Post Office boxes or collection points.

How do I get a refund?

Gagliardi has a one month returns policy. For further information on returns kindly click here. 

How do I return / exchange items?

You can have a look at our returns policy by clicking here

Can I ask Gagliardi style advisors for advice and at what time?

We are happy to offer any tailoring advice you might need or to answer any queries that might arise. Our live chat is open between Monday – Friday 09:00am – 17:00pm CET.

In which countries can I shop Gagliardi online?

Here at Gagliardi, we ship all order internationally free of charge.

What is the estimated delivery time (ETA) for our orders?

Europe 2-4 days.

Africa 3-7 days

Asia 4-10 days

Australia 3-7 days

The United States 3-7 days

*Kindly note that delivery during festive periods is slower than usual.

Express courier

ETA 2-3 Working Days worldwide

 

 

 

How do I track and trace my order?

All Gagliardi orders are registered and come with a tracking number.

You can track your order by inserting your tracking number in the link below:

  • https://www.17track.net/en
  • http://www.dhl.com/en/express/tracking.html?